Shipping policy

Shipping & Delivery Information

At LunaHem, we are committed to getting your fashion essentials to you efficiently and securely. This policy outlines our standard shipping procedures for all orders, including our curated collection of Dresses, Denim Jackets, and Denim Shorts.

Shipping Method & Processing

We currently offer one reliable shipping option: Standard Shipping. All orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched from our warehouse.

Shipping Destinations & Timelines

We ship internationally. The estimated delivery time for Standard Shipping is 7-15 business days after dispatch, depending on the destination country. Please note these are estimates and not guarantees, as delivery times may be affected by factors beyond our control, such as customs processing or local postal delays.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and the total weight of your order. There is currently no minimum order value for free shipping. The exact shipping fee will be displayed before you complete your purchase.

Order Tracking

You can track your order using the link provided in your shipping confirmation email. If you have not received tracking information within 5 business days of placing your order, please contact us.

Customs, Duties & Taxes

For international orders, please be aware that your purchase may be subject to import duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. LunaHem is not liable for any delays or additional charges due to customs.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate at the time of order placement. LunaHem is not responsible for orders lost or delayed due to incorrect addresses provided by the customer. If you need to correct an address, please contact us immediately at [email protected]. We will attempt to update the order if it has not yet been processed for shipping.

Contact Us

For any questions regarding your order's shipment, please do not hesitate to reach out to our customer support team via email at [email protected]. We are here to help.