Tracking order

Thank you for shopping at LunaHem! We are committed to keeping you informed about the status of your order every step of the way. Once your order containing our Dresses, Denim Jackets, or Denim Shorts is processed and shipped, you can easily track its journey to your doorstep.

How to Track Your Order

After your order ships, you will receive a shipping confirmation email sent to the email address you provided during checkout. This email is your key to tracking and contains essential information:

  1. Locate Your Email: Find the shipping confirmation email from [email protected]. Please check your spam or promotions folder if you don't see it in your primary inbox.
  2. Find Your Tracking Number: Within this email, you will find a unique tracking number (or code) assigned to your package by our logistics partner.
  3. Track Your Package: Use this tracking number on the carrier's official website or a universal tracking platform (see recommendation below).

Please note: It may take 24-48 hours for the tracking information to become active and visible in the carrier's system after you receive the shipping confirmation.

Recommended Tracking Platform

For a seamless and comprehensive tracking experience that often works across multiple carriers, we recommend using the following reliable third-party service:

17Track

17Track is a widely-used global package tracking platform that supports over 1,000 carriers worldwide.

How to use it:

  • Visit the 17Track website.
  • Paste or type your tracking number into the main search field.
  • Click the "Track" button. The site will automatically identify the carrier and display the latest status and location of your package.
  • You can also download their mobile app for notifications on the go.

Understanding Tracking Status

Common statuses you might see include:

  • Label Created: The shipping information has been received by the carrier.
  • In Transit: Your package is on its way to the destination.
  • Out for Delivery: The package is on the delivery vehicle and will be delivered that day.
  • Delivered: The package has been delivered to the provided address.

Need Further Assistance?

If you encounter any issues with your tracking information, such as no updates for an extended period (over 5 business days) or a status marked "Delivered" when you have not received the package, please contact our support team for investigation.

Simply email us at [email protected] with your order number and tracking details. Our team is here to help ensure you receive your LunaHem items smoothly.