Faq

How long does processing take before my order ships?

All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a shipping confirmation email with a tracking number once your order has left our warehouse.

Where do you ship to and what are the costs?

We offer worldwide shipping. Shipping costs and estimated delivery times are calculated at checkout based on your destination and selected shipping method.

Can I change or cancel my order?

We strive to process orders quickly. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We can only modify orders that have not yet entered the shipping process.

What is your return policy?

We offer a 30-day return policy for items in their original, unworn condition with all tags attached. Return shipping is the customer's responsibility. Refunds will be issued to the original payment method once the return is received and inspected.

How do I initiate a return or exchange?

To start a return or exchange, please email our support team at [email protected] within 30 days of delivery. Include your order number and the item(s) you wish to return. We will provide you with detailed instructions and the return address.

Do you offer exchanges for size?

Yes, we offer size exchanges subject to stock availability. Please follow the return process and clearly state your desired new size. If the new size is available, we will process the exchange. If not, we will issue a refund.

How do I find the right size for dresses, denim jackets, or shorts?

Detailed size charts are available on each product page. We recommend measuring yourself and comparing your measurements to our charts for the best fit, as sizing can vary between styles.

How should I care for my denim items?

To preserve the color and shape of your denim jackets and shorts, we recommend washing them inside out in cold water and air drying. Please refer to the care label on your specific garment for detailed instructions.

Are your products true to the images on the website?

We make every effort to display product colors and details as accurately as possible. However, slight variations may occur due to monitor settings and lighting conditions during photography.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. We use SSL encryption and partner with trusted, PCI-compliant payment processors to ensure your financial data is handled securely. We do not store your full payment details on our servers.

How can I contact customer service?

For any questions not answered here, please reach out to our dedicated support team via email at [email protected]. We aim to respond to all inquiries within 24-48 business hours.